Having said that, right after reviewing the contract, I found it didn’t mirror the savings or plan details discussed, like the 500GB of knowledge and extra reductions for pre-authorized payments.
Hey @DjE we can surely do what we will that can help. Could you remember to send out us a private message and We'll go from there?
Even so, the best just occurred. Right after conversing with Telus organization, I was not pleased with the prepare supplied and requested to be tranferred on the LOYALTY dept. She modified the price of the information prepare but improved the cost of the phone for just a net of -$1. WHAT A JOKE!!!
Basically sort the small print of one's inquiry inside of a concept and it'll be despatched to the human agent. Messaging Here's asynchronous (non-live), in order to shut the application or go regarding your working day when the agent will work to acquiring you a resolution.
• I in the beginning renewed my agreement immediately after Talking with the agent named Abdul, who gave me a deal that I accepted, although it couldn’t match an offer from Rogers.
I am aware it is rather disheartening for the reason that I am in the same predicament, however it really is in regards to the Television set signal that has been misplaced.
I am crafting to precise my deep dissatisfaction with the customer service I acquired while seeking to explain the main points of my new agreement and bargains. My the latest encounter has left me feeling discouraged, undervalued, and concerned about your crew's General excellent of support.
following the agent evaluation my account he claimed I can not offer you a offer or credits like you have now with the exiting account, so i just gave up and hangup the phone.
I have not been so annoyed with a corporation. It truly is extremely hard to get responses from Telus. My bill has long been transformed numerous occasions considering the fact that signing up with them a 12 months in the past following a promoter came to our doorway and drew us in with enticing provides. She even reported Telus would pay for Shaw's deal penalty to move us above. I regret every single second of moving. It requires up the vast majority of afternoon to talk with anyone at Telus. Maintain times estimate an hour or so only to generally be forwarded to somebody and placed on hold for one more hour. My agreement settlement shows what my Invoice need to be However they arbitrarily transform my Invoice to one hundred.
so i called the customer server (Jane) to resolve The difficulty soon after outlining your situation and what It can be occur, The agent just facet along with her companion and she or he Telus technical support lied with regard to the credits and reductions they removed from my account as being a loyal customer with Telus and she or he explained the credits expired and not accessible, she Assume I am stupid, If your price cut has expired i must begin to see the expiration day on my Monthly bill like i see on dwelling service bill.
Thank you for your personal notice to this make any difference. I sit up for a prompt and satisfactory resolution.
It transpired on Sunday that I had a horrible concern. But I was joyful to find that this Web site worked on weekends. And Helen granted me enable, time, and endurance to unravel the trouble. I am so grateful I simply cannot notify!
Hi @Ben708 we absolutely worth your loyalty with us and we want to support. Be sure to control your inbox to get a concept from us
Professional was quite helpful. I had been finding incredibly disappointed as practically nothing appeared to be Operating. He walked me via the procedure with uncomplicated instructions. And it lastly labored. Great task!
I will terminate all of the services residence and mobile with Telus and inform my friends and family to do so, that was the worst experience I bought with Telus